Shipping Policy

SHIPPING POLICY

Last Updated: 12 October 2026

At Top Grade Collective, we take pride in ensuring every order is carefully packaged, securely handled and dispatched with care.

We understand the value of your collectibles, whether you’re purchasing raw trading cards, professionally graded cards or sealed products. Our aim is to provide reliable shipping options, transparent pricing and peace of mind when shopping with us.

This Shipping Policy outlines our order processing times, delivery options, shipping costs, transit protection and procedures for lost or damaged parcels.

1. ORDER PROCESSING

Orders are typically processed and dispatched within 1–2 business days following payment confirmation.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During major product releases, promotional periods or periods of high demand, processing times may be slightly longer.

Processing times are separate from estimated shipping and delivery timeframes.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

If there are any significant delays in processing your order, we will endeavour to notify you as soon as reasonably possible.

2. DOMESTIC SHIPPING OPTIONS

Top Grade Collective offers three domestic shipping options through Australia Post.

All shipping options include tracking.

STANDARD SHIPPING — $12.00 AUD

Delivery via Australia Post Parcel Post.
Tracking included.
Standard Australia Post compensation of up to $100 AUD for eligible loss or damage during transit.
Standard delivery timeframes apply.

This option is suitable for customers who prefer economical shipping and do not require express delivery.

EXPRESS SHIPPING — $20.00 AUD

Delivery via Australia Post Express Post.
Tracking included.
Standard Australia Post compensation of up to $100 AUD for eligible loss or damage during transit.
Priority delivery through Australia Post’s Express Post network.

This option is suitable for customers who would prefer faster delivery without purchasing additional transit protection.

EXPRESS SHIPPING WITH EXTRA COVER — $30.00 AUD

Delivery via Australia Post Express Post.
Tracking included.
Includes an additional $400 AUD of Australia Post Extra Cover.
Provides up to $500 AUD in total Australia Post compensation for eligible loss or damage during transit.
Priority delivery through Australia Post’s Express Post network.

When this shipping option is selected, Top Grade Collective will purchase the applicable Australia Post Extra Cover when dispatching the order.

All compensation is subject to Australia Post’s terms, conditions, eligibility requirements and exclusions.

Important: The $500 AUD represents the maximum Australia Post compensation available under this shipping option for orders valued at $500 AUD or less, not a guaranteed payout. For orders exceeding $500 AUD, please refer to Section 4.

3. SHIPPING COSTS AND COMPENSATION

Shipping options and their associated costs are displayed at checkout before payment is completed.

Customers can select their preferred shipping method from the options available for their order.

All shipping prices are quoted in Australian dollars (AUD).

The following shipping options and compensation limits apply:

Shipping Method	Shipping Cost	Australia Post Compensation
Standard Shipping	$12 AUD	Up to $100 AUD
Express Shipping	$20 AUD	Up to $100 AUD
Express Shipping with Extra Cover	$30 AUD	Up to $500 AUD, with additional cover for eligible orders exceeding $500 AUD as outlined in Section 4

Australia Post generally provides compensation of up to $100 AUD for eligible domestic parcels that are lost or damaged during transit.

Customers selecting Express Shipping with Extra Cover receive additional protection, increasing the total available Australia Post compensation to at least $500 AUD, subject to the value of the order and Australia Post’s applicable terms and conditions.

Compensation is not automatically guaranteed and may depend on the circumstances of the loss or damage.

Australia Post may require proof of purchase, evidence of the item’s value, photographs or other supporting documentation.

Certain items, circumstances or types of damage may be excluded from compensation.

Australia Post compensation and Extra Cover are carrier-provided protections and are separate from any rights or remedies customers may have under the Australian Consumer Law.

4. ORDERS EXCEEDING $500 AUD

Top Grade Collective recognises that customers may purchase multiple products in a single transaction, resulting in an order value exceeding $500 AUD.

Where a customer selects Express Shipping with Extra Cover ($30 AUD) and the combined value of their order exceeds $500 AUD, Top Grade Collective will arrange and absorb the cost of additional Australia Post Extra Cover sufficient to protect the full declared value of the order, subject to Australia Post’s maximum coverage limits, eligibility requirements and exclusions.

Customers selecting this shipping option will not incur additional shipping charges beyond the $30 AUD displayed at checkout.

Customers who select Standard Shipping ($12 AUD) or Express Shipping ($20 AUD) will receive the standard Australia Post compensation of up to $100 AUD, regardless of the total order value.

For orders exceeding Australia Post’s maximum available Extra Cover, Top Grade Collective may contact the customer before dispatch to discuss alternative shipping arrangements.

All Australia Post compensation remains subject to the carrier’s applicable terms and conditions.

Nothing in this section limits or excludes customers’ rights under the Australian Consumer Law.

5. PACKAGING AND PRODUCT PROTECTION

Every order is carefully packaged to help protect your collectibles during transit.

Depending on the products purchased, packaging may include:

Protective sleeves and top loaders for individual trading cards.
Protective wrapping and cushioning for professionally graded cards.
Bubble wrap or other protective materials for sealed products.
Rigid mailers, reinforced packaging or cartons where appropriate.
Additional protective materials for fragile or higher-value items.

Our packaging methods are selected based on the size, type and nature of the products being shipped.

While we take reasonable care to minimise the risk of damage during transportation, the handling and delivery of parcels are undertaken by third-party shipping providers.

Any issues involving damaged products will be assessed in accordance with this policy and applicable consumer laws.

6. DELIVERY TIMEFRAMES

Estimated delivery times following dispatch are:

Metropolitan areas: Approximately 1–4 business days.
Regional Australia: Approximately 3–7 business days.

These timeframes are estimates only and may vary depending on the selected shipping service, delivery location and Australia Post network conditions.

Express Shipping generally provides faster delivery than Standard Shipping; however, next-business-day delivery is not guaranteed for all Australian destinations.

Delivery may be affected by circumstances including:

Public holidays.
Severe weather events.
Australia Post network disruptions.
Regional or remote delivery locations.
Unexpected transport or logistical delays.
Periods of unusually high parcel volumes.

Top Grade Collective cannot guarantee specific delivery dates.

If your order experiences a significant delay, please contact us so we can assist with investigating its status.

Your rights under the Australian Consumer Law remain unaffected.

7. ORDER TRACKING

All domestic shipping options include tracking.

Once your order has been dispatched, you will receive a shipping confirmation email containing your Australia Post tracking number.

Customers can monitor the progress of their shipment through the Australia Post website or app.

Tracking information may take some time to become available after a parcel has been lodged.

If you have not received tracking information after your order has been dispatched, please contact us.

8. LOST, MISSING OR DAMAGED PARCELS

We understand how disappointing it can be when a collectible arrives damaged or a parcel does not arrive as expected.

If your order arrives damaged, is missing or appears to have been lost during transit, please contact us as soon as reasonably possible.

Email: info@topgradecollective.com.au

When contacting us, please provide:

Your order number.
Your full name and contact details.
A description of the issue.
Photographs of any damaged products and packaging, where applicable.
Any relevant tracking information.

We recommend contacting us within seven days of discovering an issue to assist with a timely investigation.

This timeframe is a recommendation only and does not limit your statutory rights.

Damaged Orders

If your order arrives damaged, we recommend retaining the original packaging and protective materials until the matter has been reviewed.

Please provide clear photographs of the damaged item and its packaging where possible.

Top Grade Collective will review the information provided and, where appropriate, work with Australia Post to investigate the damage.

Lost or Missing Orders

If your parcel has not arrived within the expected delivery timeframe, please check the tracking information for any delivery updates.

If the tracking information indicates a delivery issue or the parcel appears to be missing, please contact us.

We will assist with investigating the shipment through Australia Post.

Resolution of Claims

Where applicable, Top Grade Collective will assist with claims relating to Australia Post’s standard compensation or Extra Cover.

Any compensation payable by Australia Post will be subject to its terms, conditions and eligibility requirements.

Where a customer is entitled to a remedy under the Australian Consumer Law, Top Grade Collective will provide an appropriate remedy in accordance with those obligations, regardless of the compensation available from Australia Post.

9. INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers are responsible for providing accurate and complete delivery information at checkout.

Please ensure that your shipping address, postcode, apartment or unit number and contact details are correct before completing your order.

If you notice an error after placing your order, please contact us immediately.

We will make reasonable efforts to update the delivery information before dispatch.

Once an order has been dispatched, changes to the delivery address may not be possible.

If an order is returned due to incorrect or incomplete delivery details provided by the customer, additional shipping charges may apply before the order is resent, where permitted by law.

Top Grade Collective is not responsible for delays caused by incorrect delivery information supplied by customers, except to the extent required by applicable law.

10. DELIVERY ATTEMPTS AND UNCOLLECTED PARCELS

Australia Post may leave a parcel at the delivery address, deliver it to an authorised collection point or arrange an alternative delivery process in accordance with its delivery procedures.

Where a parcel cannot be delivered, Australia Post may leave instructions for collection or redelivery.

Customers are responsible for following any collection instructions and collecting parcels within the timeframe specified by Australia Post.

If a parcel is returned to Top Grade Collective because it was not collected, we will contact the customer to discuss available options.

Additional postage charges may apply if the customer requests redelivery, where permitted by law.

11. INTERNATIONAL SHIPPING

International shipping may be offered on selected products.

Availability, shipping costs, delivery timeframes and any available transit protection will be confirmed before an international order is accepted.

International shipping costs may vary depending on the destination, parcel dimensions, weight and shipping provider.

Customers may be responsible for customs duties, import taxes and other charges imposed by the destination country, subject to applicable law and any terms agreed at checkout.

International shipments may be subject to customs inspections and delays beyond our control.

International shipping compensation and transit protection may differ from our domestic shipping options.

Customers interested in international shipping are encouraged to contact us before purchasing.

12. AUSTRALIAN CONSUMER LAW

Top Grade Collective operates in accordance with applicable Australian consumer protection laws.

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights, guarantees or remedies available to customers under applicable law.

Where a product is lost, damaged or not delivered, customers may be entitled to a remedy under the Australian Consumer Law, depending on the circumstances.

Australia Post compensation limits do not necessarily limit Top Grade Collective’s obligations to customers under the Australian Consumer Law.

13. CHANGES TO THIS SHIPPING POLICY

Top Grade Collective may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, delivery providers, pricing, operational requirements or applicable laws.

The most current version of this policy will be published on our website.

Any changes will apply to orders placed after the updated policy takes effect, unless otherwise required by law.