Shipping policy

Shipping Policy

At Top Grade Collective, we take pride in ensuring every order is packed securely and dispatched with care.

Order Processing

Orders are typically processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
During major product releases or promotional periods, processing times may be slightly longer.

Shipping

We ship Australia-wide using Australia Post and selected courier partners.

Shipping costs are calculated automatically at checkout based on your order size, weight and delivery location.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Packaging

Every order is carefully packaged to help protect your collectibles during transit.

Depending on the items purchased, we use:

Protective sleeves and top loaders for singles
Bubble wrap and protective packaging for sealed products
Rigid mailers or cartons where appropriate

Delivery Timeframes

Estimated delivery times after dispatch:

Metro Areas: 1–4 business days
Regional Australia: 3–7 business days

Delivery times are estimates only and may vary depending on Australia Post or the courier network.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at info@topgradecollective.com.au.

We’ll work with the carrier to investigate and assist wherever possible.